SHIPPING
We ship worldwide with DHL Express
You can check the different rates on our shipping and returns page.
Shipping price does not include local import taxes, which may apply to shipments destined for countries outside Colombia. These expenses are not the responsibility of the brand and must be borne by the recipient of the parcel.
The customer assumes full responsibility for all postal charges, return shipment costs, customs fees, and handling charges in the event they decline to accept a parcel due to import duties or taxes.
You can check your estimated delivery time on our shipping and return page.
You will receive an email with a tracking number as soon as your package has been shipped from our warehouse.
We do not offer this service for the time being, please contact our customer care team at info@religarestore.com so they can help you find alternative options.
RETURNS
You’ll need to fulfill our return email form. You can revise all the steps on our shipping and returns page. The product must be in perfect conditions and the original labels need to be included.
You have 10 days to make a return once you receive your order.
Return fee will be automatically deducted from your refund when the return is processed.
The return fee for Europe is $25 USD, Asia is $45 USD and America $25 USD is except for Colombia which is $25 USD. Rest of the world the price is $45 USD
Original shipping costs are not refunded.
You will need to make a return and place a new order for any exchanges. Please email us at info@religarestore.com for a shipping cost refund that would otherwise be charged to your second order.
You can add pieces from a different order to the same return package to avoid paying double return fees. Please contact our customer care team at info@religarestore.com so they can be informed about this.
It usually takes 5-7 working days for the refund to be processed once we have received your return in our warehouse. You’ll receive a confirmation email when the refund has been made.
ORDERS
We can’t modify orders that have already been made, we can only cancel your order for a full refund so you can place a new one with the correct items. Please contact our customer care team at info@religarestore.com before it gets shipped.
You can place your order via Credit card or Paypal.
Your order can be canceled within one hour from the moment you make your purchase.
Please email info@religarestore.com so our customer care team can take care of it.
You can download your commercial invoice from the confirmation email of your order. Please contact our customer care team at info@religarestore.com if you need to make any changes.
OTHER
You can check the estimated shipping date on the product page of preordered pieces. Notice that if you place an order containing different pieces it will not be shipped until the estimated shipping date of the preordered item.
Yes, you can do it here.
We make limited productions and don’t normally restock, but all out-of-stock sizes have a sign-up waitlist option in case your size returns.
You can find the exact measurements of each piece on the product page of every item, ‘Size and Fit’ category.
You can also check our size guide to find approximate international sizing references and circumference measurements for guidance.
You can check all the information about our fabrics on the product page of every item.
Our production is based in Colombia. You can check more details about our project on our ethos page.
Handwash only using a neutral soap. You can also contact our customer service at info@religarestore.com for any further advice.
We are mostly an online project with one physical studio/store in Medellin, Colombia. You can find a selection of our products in some selected international multibrand stores. You can also contact our customer service at info@religarestore.com for more information.
We are also on a continuing pop-up world tour, creating ephemeral spaces worldwide for our community to meet our team, see, try on and experience the project firsthand. Our pop-ups are communicated through social media and newsletters, sign up here and we’ll keep you up to date.
